Shipping Policy

Damaged Items

Ceramics are fragile, and while we package items securely, damage can occasionally occur during shipping.

If your item arrives damaged:

• Contact us within 7 days of delivery

• Do not discard the packaging until the claim is resolved

If approved, we will offer one of the following:

• A replacement (if available)

• A refund (full or partial, depending on the situation)

 

 

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or commissioned pieces

• Sale or discounted items

• Items damaged due to misuse or improper care

 

 

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping costs are non-refundable, unless the return is due to our error or a damaged item.

 

Last Updated 02/7/2026