Return & Refund Policy

Thank you for supporting handmade work! Each piece from Riley Makes Things is made by hand, which means small variations in color, shape, texture, and finish are a natural part of the process. I do my best to accurately photograph and describe each piece, but no two handmade pieces will ever be exactly alike.

Returns

I accept returns on eligible items within 14 days of delivery. If you decide that a piece isn't quite right for you, please contact me at rileymakesthings@gmail.com within 14 days of receiving your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be securely packaged for return shipping

• Be returned within 14 days of delivery

Customers are responsible for the cost of return shipping unless the item arrived damaged or there was an error with the order.

Once the returned item is received and inspected, I will issue a refund to the original form of payment. Original shipping costs are non-refundable.

Damaged or Incorrect Items

Because ceramics are fragile, I take great care when packaging every order. If your piece arrives damaged, please contact me within 48 hours of delivery and include photos of the damaged item, packaging, and shipping box.

If your order arrives damaged or you receive the wrong item, I will work with you to arrange a replacement or refund at no additional cost.

Please do not discard the damaged item or packaging until we have resolved the issue, as photographs and packaging may be needed for a shipping claim.

Handmade Variations

Small imperfections and variations are part of what makes handmade ceramics unique. Differences in glaze color, texture, shape, size, and minor surface variations are not considered defects and are not grounds for a return or refund.

Every piece is inspected before being shipped to ensure it meets my quality standards.

Final Sale Items

Items marked Final Sale are not eligible for return or refund unless they arrive damaged or you receive an incorrect item.

Exchanges

Due to the one-of-a-kind or small-batch nature of my work, I do not offer direct exchanges. If you would like to return an eligible item, you may request a refund and place a new order for another piece.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your financial institution to process the refund.

If you have any questions about a return, damaged order, or your purchase, please reach out at rileymakesthings@gmail.com. I'm always happy to work with you to find a reasonable solution.